Effective Date: 24-05-2026
Last Updated: 24-05-2026
1. Overview
NEW ERA Messenger (“we”, “our”, or “us”) provides communication services including messaging and account management features.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application and related services.
By using NEW ERA Messenger, you agree to the practices described in this policy.
2. Information We Collect
We collect only the information necessary to provide and improve our services.
2.1 Personal Information
- Phone number (required for account creation and authentication)
- Name or profile information (if provided)
2.2 Authentication Data
- One-Time Password (OTP) verification data
- Login and session information
2.3 Usage Data
- App usage and interaction data
- Device information (non-sensitive)
- Error logs and performance data
2.4 Communication Data
- Messages and media shared within the app (if applicable)
- Metadata such as timestamps and sender/receiver identifiers
3. How We Use Your Information
We use your information to:
- Create and manage user accounts
- Authenticate users securely (via OTP or other methods)
- Deliver messages and notifications
- Improve app performance and user experience
- Detect and prevent fraud, abuse, or unauthorized access
- Comply with legal and regulatory requirements
4. Data Sharing and Third-Party Services
We do not sell your personal data.
We may share limited data with trusted third-party services only when necessary:
- WhatsApp SMS providers (e.g., Gupshup) to deliver OTP messages
- Cloud infrastructure providers (e.g., AWS) to host and operate services
These providers process data only as required to deliver their services.
5. Data Security
We take appropriate measures to protect your data, including:
- Encrypted communication (HTTPS/TLS)
- Secure cloud infrastructure
- Access control and authentication mechanisms
- Monitoring and logging for security events
Sensitive information is not stored in plaintext.
6. Data Retention
We retain your data only as long as necessary to:
- Provide our services
- Maintain security and prevent fraud
- Comply with legal obligations
OTP and temporary authentication data expire automatically after a short period.
7. Your Rights
You may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
To make a request, contact us using the details below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted within the app or on our official channels.
10. Contact Us
If you have questions about this Privacy Policy or your data:
- Email: technewera6600@gmail.com
- App Name: NEW ERA Messenger